Establishing a Trusted Digital Backbone for Global Network Assets
An international telecommunications provider restored asset visibility and reduced operational risk by replacing manual tracking with a governed, scalable configuration management architecture.
Context
Operating a private submarine cable network and data centres across 11 Asia–Pacific countries, the organisation’s core business depended on accurate visibility of high-value physical assets. Yet asset and configuration data were fragmented across legacy systems and large, manually maintained spreadsheets.
This lack of coherence created significant operational and financial risk. There was no unified view of assets across regions, data integrity depended on human discipline and manual reconciliation slowed service delivery. The situation was further complicated by merger and acquisition activity, amplifying inconsistency and uncertainty.
What was required was not another tool, but a reliable digital backbone.
Approach
This engagement focused on replacing manual dependency with a single, governed source of truth capable of supporting international operations.
Define
The first step was clearly defining the problem and the scope of change.
Working collaboratively, the full asset landscape was mapped across geographies, asset types and operational domains. This established clarity on what needed to be tracked, how assets related to one another and where existing processes introduced risk.
A solution blueprint was then designed to reflect the realities of operating a distributed, multinational network.
Align
With the blueprint established, platform architecture and integration were aligned to support scale.
A complete ServiceNow-based architecture was designed to act as the unified platform for asset and configuration management. Integration strategies were defined to synchronise data from existing legacy systems, ensuring continuity while reducing manual handling.
This approach allowed the organisation to modernise incrementally, without disrupting critical network operations.
Govern
Governance was embedded through structure and accuracy.
By establishing formal configuration management foundations, the digital model of the organisation’s assets became something that could be trusted, maintained and governed over time. Manual spreadsheets were removed from the critical path, significantly reducing the risk of error and inconsistency.
Outcome
Asset visibility improved and operational risk reduced.
The organisation gained a single, reliable view of its global network assets, from submarine infrastructure to data centre equipment, enabling confident operational and investment decisions. Reliance on manual tracking was eliminated, improving data integrity and reducing financial exposure.
Most importantly, the organisation was left with a scalable digital backbone that supports governance, growth and future integration, providing the assurance required to operate and expand a complex international network.