Proof, without the noise.
Much of our work happens quietly, restoring clarity, stabilising services and enabling organisations to move forward with confidence.
The examples below show what that looks like in practice, focusing on the situation, the clarity applied and the outcome achieved, without exposing sensitive detail.
When clarity changes outcomes
Sometimes a single engagement says more than a long list ever could.
This example shows how clarity, alignment and intent stabilise complexity and restore confidence, quietly and effectively.
Over $9 million was recovered in four months by automating large-scale SIM reconciliation and eliminating revenue leakage caused by untracked connections.
By Industry
These engagements show how similar patterns of complexity appear across different industries, and how clarity changes outcomes.
A large healthcare provider stabilised a fragmented IT portfolio by resetting governance, rebuilding platform foundations and restoring executive confidence through disciplined, senior-led intervention.
A large healthcare network improved patient flow and reduced operational cost by automating continuity-of-care workflows and treating bed capacity as a managed, real-time asset.
A rehabilitation provider established a clear digital foundation for growth by mapping the end-to-end patient journey and defining the processes required to support personalised care at scale.
A leading healthcare provider regained visibility and commercial control over a critical ServiceNow platform by remediating a broken CMDB, strengthening vendor governance and stabilising licensing costs.
A national community services organisation regained digital control by unwinding technical debt, resetting vendor governance and establishing a clear, executable recovery roadmap.
Healthcare and Social Assistance
Information Media and Telecommunications
Over $9 million was recovered in four months by automating large-scale SIM reconciliation and eliminating revenue leakage caused by untracked connections.
Large telecommunication company regained control of mobile assets by automating lifecycle validation, recovery and compliance, eliminating cost leakage and security risk without adding operational overhead.
A major telecommunications provider transformed fragmented internal services into a unified, self-sustaining platform, improving visibility, reducing manual effort and empowering internal teams.
A large telecommunications provider extended its service transformation by introducing clear asset definitions, lifecycle governance and real-time visibility across its technology estate.
A major telco regained control of its ServiceNow platform by eliminating vendor dependency and empowering internal teams to own their systems with confidence.
An international telecommunications provider restored asset visibility and reduced operational risk by replacing manual tracking with a governed, scalable configuration management architecture.
A mission-critical assurance platform was stabilised by redesigning enterprise architecture and rebuilding the data and API foundations that restored trusted, real-time information flow.
A global telco stabilised fragmented international ServiceNow instances by enforcing clear governance and empowering regional teams to operate independently.
Financial and Insurance Services
A Tier-1 bank reduced friction across a federated operating model by redefining ownership, modernising governance and automating enterprise workflows at scale.
A Tier-1 financial institution regained delivery momentum by embedding senior, self-sufficient expertise into a congested multi-vendor program, reducing friction, stabilising governance and lifting delivery quality.
A major financial institution restored confidence in its CMDB by standardising asset language, optimising discovery and reconciling multiple data sources into a single, governed source of truth.
A Tier-1 bank strengthened the reliability of its core Unix environment by embedding specialist expertise to manage complex configurations, automation and operational risk at scale.
A Tier-1 financial institution stabilised a fragile Oracle environment by unwinding years of technical debt, restoring vendor supportability and hardening security without disrupting core services.
A Tier-1 bank reduced its security exposure by transforming manual patching into an automated, auditable workflow with real-time visibility and control.
A Tier-1 bank reclaimed infrastructure capacity and cost by validating CMDB data, identifying surplus assets and embedding automated controls to prevent future drift.
Professional, Scientific and Technology Services
A technology services provider restored operational maturity by redefining its service model, resolving vendor deadlock and creating a clear, scalable IT operating framework.
A global observability platform replaced a fragile ServiceNow integration with a certified, upgrade-safe connector, simplifying adoption, reducing support burden and enabling customers at scale.
A global communications platform strengthened its enterprise offering by replacing a fragile integration with a native, upgrade-safe ServiceNow connector, enabling automated crisis communications at scale.
Public Administration and Safety
A major public safety organisation mitigated the risk of system failure by defining enterprise-wide requirements, restoring governance and preparing a secure, auditable go-to-market strategy.
A major public safety organisation regained control of a failed enterprise workflow program through independent assurance, financial stabilisation and a clear architectural recovery blueprint.
Transport, Postal and Warehousing
A state-wide rail operator strengthened service reliability by establishing clear process governance, aligning technology to enforce adherence and creating a measurable baseline for operational maturity.
Electricity, Gas, Water and Waste Services
A major utilities provider avoided unnecessary complexity and overspend by defining clear assurance requirements and executing a disciplined, outcome-led go-to-market strategy.
International
A large healthcare network improved patient flow and reduced operational cost by automating continuity-of-care workflows and treating bed capacity as a managed, real-time asset.
A rehabilitation provider established a clear digital foundation for growth by mapping the end-to-end patient journey and defining the processes required to support personalised care at scale.
An international telecommunications provider restored asset visibility and reduced operational risk by replacing manual tracking with a governed, scalable configuration management architecture.
A major utilities provider avoided unnecessary complexity and overspend by defining clear assurance requirements and executing a disciplined, outcome-led go-to-market strategy.
A global telco stabilised fragmented international ServiceNow instances by enforcing clear governance and empowering regional teams to operate independently.
Not seeing your industry?
Most of our work doesn’t start with industry, it starts with patterns.
Complexity, stalled delivery, governance breakdowns, vendor pressure.
By Offering
Stories grouped by the type of work involved, from defining direction to enabling delivery and assurance.
Technology Excellence
A large healthcare provider stabilised a fragmented IT portfolio by resetting governance, rebuilding platform foundations and restoring executive confidence through disciplined, senior-led intervention.
A technology services provider restored operational maturity by redefining its service model, resolving vendor deadlock and creating a clear, scalable IT operating framework.
A state-wide rail operator strengthened service reliability by establishing clear process governance, aligning technology to enforce adherence and creating a measurable baseline for operational maturity.
Technology Enablement
Over $9 million was recovered in four months by automating large-scale SIM reconciliation and eliminating revenue leakage caused by untracked connections.
Large telecommunication company regained control of mobile assets by automating lifecycle validation, recovery and compliance, eliminating cost leakage and security risk without adding operational overhead.
A Tier-1 bank reduced friction across a federated operating model by redefining ownership, modernising governance and automating enterprise workflows at scale.
A large healthcare network improved patient flow and reduced operational cost by automating continuity-of-care workflows and treating bed capacity as a managed, real-time asset.
A Tier-1 financial institution regained delivery momentum by embedding senior, self-sufficient expertise into a congested multi-vendor program, reducing friction, stabilising governance and lifting delivery quality.
A major financial institution restored confidence in its CMDB by standardising asset language, optimising discovery and reconciling multiple data sources into a single, governed source of truth.
A major telecommunications provider transformed fragmented internal services into a unified, self-sustaining platform, improving visibility, reducing manual effort and empowering internal teams.
A large telecommunications provider extended its service transformation by introducing clear asset definitions, lifecycle governance and real-time visibility across its technology estate.
A rehabilitation provider established a clear digital foundation for growth by mapping the end-to-end patient journey and defining the processes required to support personalised care at scale.
A major telco regained control of its ServiceNow platform by eliminating vendor dependency and empowering internal teams to own their systems with confidence.
A global observability platform replaced a fragile ServiceNow integration with a certified, upgrade-safe connector, simplifying adoption, reducing support burden and enabling customers at scale.
A global communications platform strengthened its enterprise offering by replacing a fragile integration with a native, upgrade-safe ServiceNow connector, enabling automated crisis communications at scale.
Technology Assurance
A Tier-1 bank strengthened the reliability of its core Unix environment by embedding specialist expertise to manage complex configurations, automation and operational risk at scale.
An international telecommunications provider restored asset visibility and reduced operational risk by replacing manual tracking with a governed, scalable configuration management architecture.
A Tier-1 financial institution stabilised a fragile Oracle environment by unwinding years of technical debt, restoring vendor supportability and hardening security without disrupting core services.
A major public safety organisation mitigated the risk of system failure by defining enterprise-wide requirements, restoring governance and preparing a secure, auditable go-to-market strategy.
A major public safety organisation regained control of a failed enterprise workflow program through independent assurance, financial stabilisation and a clear architectural recovery blueprint.
A mission-critical assurance platform was stabilised by redesigning enterprise architecture and rebuilding the data and API foundations that restored trusted, real-time information flow.
A leading healthcare provider regained visibility and commercial control over a critical ServiceNow platform by remediating a broken CMDB, strengthening vendor governance and stabilising licensing costs.
A national community services organisation regained digital control by unwinding technical debt, resetting vendor governance and establishing a clear, executable recovery roadmap.
A major utilities provider avoided unnecessary complexity and overspend by defining clear assurance requirements and executing a disciplined, outcome-led go-to-market strategy.
A global telco stabilised fragmented international ServiceNow instances by enforcing clear governance and empowering regional teams to operate independently.
A Tier-1 bank reduced its security exposure by transforming manual patching into an automated, auditable workflow with real-time visibility and control.
A Tier-1 bank reclaimed infrastructure capacity and cost by validating CMDB data, identifying surplus assets and embedding automated controls to prevent future drift.
Seeing something familiar?
If any of this feels familiar, we’re happy to talk it through, quietly, practically, and without obligation.