Restoring the Digital Nervous System of a Global Telecommunications Provider
A mission-critical assurance platform was stabilised by redesigning enterprise architecture and rebuilding the data and API foundations that restored trusted, real-time information flow.
Context
The client’s core assurance platform, the system responsible for monitoring network performance and operational health, had effectively stopped working. Years of layered technical debt meant integrations had silently failed, data mappings were incorrect, and the underlying enterprise architecture could no longer support the organisation’s global operations.
As a result, leadership had lost visibility into service quality and operational risk increased significantly. The platform still existed, but it no longer functioned as the digital nervous system of the business.
This was not a tooling issue. It was an architectural failure.
Approach
Big House was engaged to restore data integrity, system confidence and architectural control.
Define
The first step was to clearly articulate the problem and its impact.
We provided an objective, enterprise-level assessment that identified why the platform had failed, where integrations had broken down and why existing data structures could no longer be trusted. This created the clarity required to justify a full architectural reset rather than incremental patching.
Align
With the problem defined, the focus shifted to rebuilding the foundations.
We redesigned the enterprise architecture to support accurate, scalable data exchange across both legacy and modern platforms. A key element of this work was a complete redesign of the API and integration structure, establishing standardised, governed data pipelines that could reliably move information across the organisation.
This alignment ensured systems were no longer loosely connected, but deliberately engineered to work together.
Govern
Governance was embedded through architecture and execution.
Rather than delivering a theoretical blueprint, Big House built and implemented the redesigned solution. The new architecture provided a governed framework that ensures future platforms can be integrated without re-introducing the fragility that caused the original failure.
Outcome
The assurance platform was restored as a trusted operational system.
Data once again flowed accurately across the enterprise, eliminating blind spots and restoring confidence in service assurance and performance reporting. The organisation regained real-time visibility into its operations, significantly reducing business risk.
Most importantly, the client was left with a future-proofed enterprise architecture, a digital nervous system that is stable, governed and capable of evolving as the business grows.