The Senate inquiry into the Optus outage revealed more than a telecommunications failure. It highlighted why organisations must deliberately govern critical services with visibility, escalation and operational discipline.

Organisations are investing heavily in artificial intelligence, yet many struggle to move beyond experimentation. Often the problem is not the technology itself, but the quality, ownership and governance of the data behind it.

Artificial intelligence is being adopted across every industry. Yet many organisations are discovering the same problem: the technology moves faster than the governance required to manage it.