From Invisible Cost to Automated Control
Large telecommunication company regained control of mobile assets by automating lifecycle validation, recovery and compliance, eliminating cost leakage and security risk without adding operational overhead.
Context
Across multiple large enterprise environments, mobile devices had become an unmanaged blind spot. Phones, tablets and hotspots were widely distributed, but once issued, visibility and accountability quickly eroded. As staff changed roles, projects ended or people left the organisation, devices, and their associated costs, quietly persisted.
The result was a growing mix of financial leakage, compliance exposure and identity risk that traditional audits could not realistically address at scale.
Approach
Define
The first step was establishing clarity around the real problem: not missing devices, but missing capability.
Organisations lacked a reliable way to continuously answer three basic questions:
Who has this device?
Is it still required?
Is it being used by the right person?
By reframing mobile management as an ongoing capability rather than a periodic audit task, a clear baseline could finally be set for accountability, cost control and security.
Align
With the capability defined, delivery was aligned around automation rather than manual effort.
A proprietary automation engine was designed to actively validate mobile assets at enterprise scale. Devices and SIMs were routinely “polled” through trackable prompts, confirming status, ownership and continued business need. Responses, or lack of response, automatically triggered workflows to suspend services, initiate recovery or update asset records.
Integration with HR and procurement systems ensured that off-boarding events immediately activated recovery processes, removing reliance on human follow-up and eliminating common failure points.
Govern
Governance was embedded directly into the operating model rather than enforced through policy alone.
Automated validation created a continuous audit trail, linking devices to verified users and enabling confident decisions around cost, risk and compliance. Identity assurance was strengthened by confirming the human behind each SIM, closing a common security gap in enterprise mobility.
Governance became active and preventative, not retrospective or manual.
Outcome
Mobile asset management shifted from an invisible cost centre to a controlled, measurable capability.
Organisations recovered millions in unnecessary spend by cancelling dormant plans, reclaiming hardware and preventing future leakage. Security and compliance risks were reduced through continuous validation, and asset data moved from assumption to certainty, without adding operational burden to already stretched teams.